We offer a 100% money back guarantee on our jewelry. When you're happy, we’re happy!!! If you are not 100% satisfied with your purchase, you can return the item for a full refund or exchange.
Any item that is purchased on www.lovelisa.com can be returned or exchanged within 90 days of your purchase. Please ship it back to us with a note indicating if you want to exchange the item or request a refund. We do no refund shipping charges. Return shipping fees & insurance is the responsibility of the customer. Please make sure you ship your return with tracking information.
Love, Lisa does not accept returns on personalized items.
HOW TO MAKE A RETURN: Include in your package a note stating the reason for your return and the original packing receipt with order number. In addition, note if you would like to exchange for a store credit gift certificate or a refund to original payment method.
30D Broadway, Suite 201
Attn: Cheryl / Returns Department
Massapequa, NY 11758
If an item is damaged, we stand behind our jewelry 100%. If we can't fix it, we will replace it. Please mail the item to us and include a return address.